Medinova Health provides a voice AI platform for healthcare practices - including call handling, appointment booking, patient triage, and operational analytics - as a software-as-a-service subscription.
Services are available to UK-registered healthcare providers and their authorised staff. Each user must have a unique account. Credentials may not be shared.
The platform must not be used for any unlawful purpose, to transmit harmful code, or in any way that could damage or impair the service. Practices are responsible for all activity under their accounts.
We target 99.7% uptime. Scheduled maintenance is communicated 48 hours in advance. Emergency maintenance may occur with minimal notice where required for security or stability.
Medinova acts as a data processor. The practice is the data controller. A Data Processing Agreement is included as an annex to the service contract and signed at onboarding.
Fees are as agreed in the service order. Invoices are issued monthly in arrears. Late payment may result in service suspension after 14 days' notice.
Either party may terminate with 30 days' written notice. On termination, practice data is exported in standard formats and securely deleted within 60 days.
Medinova's liability is limited to the fees paid in the preceding 12 months. Nothing in these terms limits liability for death, personal injury, or fraud.
These terms are governed by English law. Disputes fall under the exclusive jurisdiction of the courts of England and Wales.
Last updated: January 2026